Support
How can we help?
Find answers in our docs, submit feature requests, or get in touch with our team.
Documentation
Step-by-step setup guides, feature documentation, CRM integration instructions, and FAQs.
Feature requests and bug reports↗
Submit ideas, vote on upcoming features, and report bugs through our public feedback board.
Email support↗
Reach our team directly at support@xovera.io. We typically respond within a few hours on business days.
Common questions
I connected my CRM but don't see any contacts
After connecting, allow a few minutes for the initial sync. If contacts still don't appear, check that the OAuth scopes were approved during connection. You can reconnect from Integrations to re-authorize.
My agent isn't responding on SMS/WhatsApp
Make sure the channel is enabled in the agent's Deploy tab and that the phone number is assigned. For WhatsApp, the number must be approved through your provider (Twilio or Vonage).
How do I transfer calls to a human?
Add a rule or stop condition in your agent's configuration that triggers a transfer. You can specify a phone number or use your CRM's round-robin assignment to route to available team members.
Can I use Xovera without a CRM?
Yes. While CRM integration unlocks the full feature set (contact sync, appointment booking, pipeline updates), you can use Xovera standalone for voice and messaging automation.
How do I cancel or change my plan?
During beta, everything is free. When paid plans launch, you'll be able to manage your subscription from the workspace Settings page.
I found a bug — where do I report it?
Head to our feedback board at xovera.canny.io and submit a bug report. Include screenshots or steps to reproduce if possible — it helps us fix things faster.
Still need help?
Our team is here for you. Drop us a line and we'll get back to you as soon as possible.
Contact support